COVID-19 Customer Information

Face Coverings Mandatory Statewide

The California Public Health Department issued new guidance yesterday that now requires face coverings to be worn statewide (all counties) when in public and when a physical distance of 6 feet cannot be maintained from people outside of your household. This statewide guidance now requires everyone to wear face coverings in high-risk situations such as:

The complete guidelines are available here face coverings online.

And here are best practices from the Centers for Disease Control and Prevention for wearing and cleaning your face covering.

Updated MPWD Social Distancing Protocol

Please click here to read (PDF)

Office Closure

Effective March 17, 2020 through June 30, 2020, in response to the San Mateo County Health Officer’s order imposing shelter-in-place restrictions, the MPWD activated its response plan, which provides limited staffing for essential services only. The MPWD’s offices and operations at 3 Dairy Lane in Belmont are CLOSED, but all staff are on standby for immediate response as necessary, and many are working remotely. During regular business hours (8:00 a.m. to 4:30 p.m) customers may contact the MPWD by email at or 650-591-8941. We will respond as quickly as possible and appreciate your patience and understanding. As always, for after-hour service interruptions or emergencies, customers should contact the MPWD at 650-591-8941.

If customers would like to make a payment they can drop it off at our two drop box locations: one outside the MPWD Office and one at the Carlmont Shopping Center. Customers can also make payments over the phone between the hours of 8:00 am – 4:30 pm, Monday through Friday, or online through MPWD's Online Bill Pay here.

Board of Directors Meeting

The Board of Directors Meeting for June 25, 2020, will be conducted as a teleconference pursuant to the provisions of the governor's executive orders N-25-20 and N-29-20. Members of the public may not attend this meeting in person. Details on how to participate remotely will be included in the June Board Agenda.

San Mateo County Health Orders

San Mateo County Health Officer released an update to the shelter in place order on June 17, 2020. You can download the order here (PDF) or read all the SMCH orders on their website. San Mateo County COVID-19 and other health data can be found here.

A Message from MPWD

Service & Safety Commitment: A message from MPWD during these unprecedented times. Click here.

Your Water Supply

The SFPUC has released a message regarding the water supply:

“During these stressful times, you do not need to worry about your tap water. San Francisco’s tap water is safe. Our rigorous water disinfection processes ensure that your tap water is safe from viruses, including COVID-19.

San Francisco’s tap water is plentiful and reliable. We plan for emergencies to ensure that enough staff members report for duty to keep the water flowing. In other words, COVID-19 has no impact on the quality and supply of San Francisco’s tap water. The same is true for our wastewater and power services."

For more information about the quality of San Francisco’s tap water, please visit here.

For more information about COVID-19, please visit the San Francisco Department of Public Health.

California Water Boards Fact Sheet: Reminder About California’s Drinking Water Systems – State-Required Treatment Process Removes Viruses, Including COVID-19. Read here.

Information from the EPA about the Coronavirus and your drinking water here.

A message to residents of San Mateo Country regarding Shelter in Place FAQs