For the past two years, MPWD has been replacing its old water meters with new automated meters that alert staff to potential water leaks on a daily basis. This is a major help to customers in conserving water and saving money on their water bills. “A daily leak report is automatically emailed from MPWD’s website to its Customer Service personnel and actions are taken immediately to contact customers about a possible leak,” notes MPWD Engineering Tech Brent Chester. He also adds that transmissions from the new meters will NOT affect garage door openers because they operate on a completely different frequency. Approximately 2,000 meters were in place at the end of 2013.
MPWD maintenance crews have installed more than 1,000 new automated meters. And according to Customer Service Representative Misty Malczon, the meters are already helping customers find leaks more quickly. “We’ve been able to notify several customers that were unaware of leaks within their plumbing because of alerts we’ve received from the new automated system. This will translate into important cost savings for our customers.”
The new technology transmits water consumption data to the District’s billing system via a wireless network. When the new system is completely installed, customers will be able to log on to the MPWD website anytime and monitor their water usage on an hourly basis. “So far, customers are excited to have this type of continuous access so they can modify their water use before the end of the billing period and potentially save money, says Brent Chester, MPWD Engineering Technician. Meters are being installed on a zone-by-zone basis with a projected completion date of 2015. For more information, please contact Brent Chester at 650-591-8941.