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Mid-Peninsula Water
 

CUSTOMER SURVEY RESULTS

The Mid-Peninsula Water District exists to serve our customers by obtaining and distributing a safe, reliable, high quality supply of water for current and future needs in the most cost efficient manner.  In doing so, Mid-Peninsula Water District takes pride in providing our customers with quality customer service.  As part of an on-going effort to diligently serve our customers, Mid-Peninsula Water District has created a Customer Service Survey.  These surveys are handed out at customer service calls, appointments and on various field jobs.  Mid-Peninsula Water District will make every effort to incorporate customer responses to better serve you.  So, let us know how we're doing!

 

 

    
 

  



To View the 2007 Customer Survey results click on the link below:
2007 Customer Service Surveys

To View Additional Surveys regarding projects throughout Belmont click on the link below:
District Project Surveys
Laurel Ave. Surveys
 

 

Additional Comments:
- very responsive, very courteous what a class act!
-we have yet to see if what is said is true!
-Representative was prompt, educational and friendly. We were very satisfied with the service.
-customer service rep friendly, knowledgable, HELPFUL!
-very helpful fellow!!
- both men were fabulous! So helpful, diligent, knowledgeable- went above and beyond. Helped indentify the major leak before they left. Many Thanks!
-Thank you Robert for putting my mind at ease
-He did a great job!
-Brad was great
-MPWD staff came early (which was great) and was extremely courteous and helpful. Thank you!!
-Thanks for the great service
-Not Brad's fault - I think my problem was sewer and not water dept. But I was happy while at work to know there were no leaks.
-Good Man, Very personable!
-Brad was wonderful, thorough, courteous and helpful. A very good representative for Belmont water.
-Brad was very helpful and pleasant, and informative, running the test procedure. He deserves good recognition.
-Everything checked out checked toilet - no leaks can't figure out why bill was so high
-He did arrive later than the original app't time, but I very much appreciated that I was contacted ahead of time and made aware that there had been an emergency.
-Service much appreciated!
-Everyone was helpful and very professional
-Your man was very courteous. Did a complete check of the water system. Thank you
-Service man was very patient and answered any questions I had in a professional manner.
-No automated line when I called, no 4 hour appt window - what a nice change from other utilities! Excellent Customer Service!
-Really nice guys, Thanks
-The Technician who came to check out my system, pressure, etc was very courteous, polite and professional. He made sure that he had done everything he could, very helpful.
-thanks for checking for leak
-Brad was great. Very helpful!