CUSTOMER SURVEY RESULTS

The Mid-Peninsula Water District exists to serve our customers by obtaining and distributing a safe, reliable, high quality supply of water for current and future needs in the most cost efficient manner.  In doing so, Mid-Peninsula Water District takes pride in providing our customers with quality customer service.  As part of an on-going effort to diligently serve our customers, Mid-Peninsula Water District has created a Customer Service Survey.  These surveys are handed out at customer service calls, appointments and on various field jobs.  Mid-Peninsula Water District will make every effort to incorporate customer responses to better serve you.  So, let us know how we're doing!

To View the 2007 Customer Survey results click on the link below:
2007 Customer Surveys

Additional Comments:

- Very helpful in trouble shooting high consumption.
- Customer service representative was very courteous & helpful.
- Very thorough & cooperative!
- The bill is too high!
- Very prompt, courteous and knowledgable service.
- Answered the phone right away, customer service rep was very courteous and 
   helpful, great that you offer this service free of charge.
- Rob was very helpful in suggesting that I only leave sprinklers on each spot no more than 10 minutes, thank you for the help.
- I think Mid-Peninsula Water does an excellent job including Customer Service.
- We are working on my water consumption.
- Your representative was very helpful, please work with meter reader, thank you!
-very nice and helpful!
- No leaks were found, possible misread on previous month bill. Will check next month to see if back to usual 3-4 units.
- Robert is very professional. Thanks!
- Great job!
- Thank you!
-Robert was great as were customer service people on the phone. Very Professional
-very helpful, thanks for the fast response!
-J.T. was great. He handled the leak at my property. He took his time and found the leak at neighbors.
-Thanks for the prompt telephone call resolving the problem. Have a good day!
-Robert was right on time and was very courteous and professional.
-Excellent Service, very helpful and timely!
-Outstanding job!
-Robert was very helpful, he did everything to ensure if I have a leak in the house and suggested how to solve the problem. Very professional!
-Great service very kind.
-not resolved because its a small leak but with Roberts assistance I know where to look.
-OUTSTANDING JOB!
-very nice and spent time investigating problem.
- Thanks for being prompt in responding!
- very responsive, very courteous what a class act!
-we have yet to see if what is said is true!
-Representative was prompt, educational and friendly. We were very satisfied with the service.
-customer service rep friendly, knowledgable, HELPFUL!
-very helpful fellow!!
- both men were fabulous! So helpful, diligent, knowledgeable- went above and beyond. Helped indentify the major leak before they left. Many Thanks!
-He did a great job!
-Brad was great