FAQ's

My water is cloudy. What is wrong with it?
This is due to air bubbles in the water. Sometimes when work is done on the pipes, air enters into the system and causes the water to appear milky for a short period of time.

What is the CEC charge on my water bill?
This is the Capitol Expense Charge. This is a charge for all the large projects done by the District.

How often do you send out bills?
Every month, for both residential and commercial accounts.

What is a Service Charge?
This is a charge for basic maintenance of the District. (employees, materials, supplies, etc.)

My water is coming out brown. What do I do?
1) It is possible someone has opened a fire hydrant in your area and the sediment on the bottom of the pipes has been pushed through. Run the hose in the front of the house until the water runs clear or run the faucet closest to the meter.
2) If it comes out in the hot water only, you should flush out your hot water heater.
3) If it has been going on for a long period of time, then it may be the pipes in your house. In this case, call your plumber.

I am doing some construction, can I get a Temporary Meter?
Yes. There is an $800 deposit and you may come in and sign up for the meter. At that time you may obtain the meter. The water usage will be deducted from your deposit.

Can I pay more than what is due on my account?
Yes. Your account will be credited.

I have noticed that my bill has gone up twice as much this month. Could you tell me why?
You may have a leak somewhere in your home, possibly your toilet. If you look at your meter while all of your water is off, and you notice the meter dial is spinning then you have a leak somewhere on your property. You should then call your plumber to come fix the leak.

I have fixed the leak in my house. Can I get an adjustment?
Please send a copy of the repair receipt along with a letter explaining your request. We will then review your request. If there is an adjustment made it is a one-time adjustment only.

The lid to my meter box is broken. Can you fix it?
Yes we can. The meter and the meter box is our responsibility and we will fix it.

Can I turn on or shut off my meter?
No. Should you have an emergency or need your water shut off or turned on for any reason please contact the district office at (650) 591-8941. Calls made to the office during non business hours will be forwarded to our answering service and on-call district personnel will be sent out. Please do not attempt to shut off or turn on your water meter as you may incur charges if the meter is damaged or broken.

If you have a question for us that hasn't been addressed here, please call us at 650-591-8941 or send us an e-mail.